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Shipping Policy

Last Updated: May 20, 2025

Orders are shipped from warehouses located in Mainland China, Macau (China), or selected international locations, with global shipping available (some countries or regions may be restricted).
Shipping methods & estimated delivery times:
- Air Freight: 5–15 business days (for Europe, North America, Japan, Korea, and Southeast Asia).
- Sea Freight: 20–45 business days (for large items such as electric bicycles).
Actual delivery time may vary due to customs inspections, holidays, or unforeseen delays.

Shipping fees are calculated based on the product weight and destination, and will be displayed at checkout.
Import duties and taxes are the responsibility of the buyer. Please check your country’s import regulations before placing an order.

Once your order has been shipped, a tracking number will be sent via email.
You can track your shipment on the official websites of our logistics partners (e.g., DHL, FedEx).

If delivery exceeds the estimated time, please contact our customer support for assistance in tracking your shipment.
In case of confirmed lost packages, we will resend the item or issue a full refund at no extra cost.